Customer Service Supervisor

Description
We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals.


Responsibilities:

• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.

• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.

• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.

• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-...