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Customer Service Supervisor

FlySafair
fulltime Durban, KwaZulu-Natal Supervisors of Office and Administrative Support Workers
Posted:
February 26, 2026
Location:
Durban, KwaZulu-Natal, South Africa

Job Description


  • Assist passengers with ticket sales, bookings and flight changes;

  • Handle issues such as delays, cancellations, and other operational challenges;

  • Explain processes to customers and provide assistance where necessary;

  • Supervise Ticket Sales staff;

  • Supervise ticket sales representatives, including their training, coaching, and performance evaluation;

  • Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;

  • Resolve customer complaints and issues related to ticket sales;

  • Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;

  • Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;

  • Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all ti...

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Job Overview

Job Type: fulltime
Location: Durban, South Africa
Posted: February 26, 2026
Deadline: April 07, 2026