Customer Service Supervisor (Hotel 101-Fort)

Qualifications:

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course
• At least 1-2 years work experience in the same role, or any relevant experience
• Knowledge in MS Office applications, OPERA system, and other relevant software
• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis
• Identifies, plans, and resolves customer concerns and complaints
• Ensures all guests feedback and concerns are replied to and resolved
• Ensures that all employees adhere to the hotel's service standards and brand promise in order to delight guests, and ensures good customer feedback.