Customer Service Supervisor

Assist passengers with ticket sales, bookings and flight changes;
Handle issues such as delays, cancellations, and other operational challenges;
Explain processes to customers and provide assistance where necessary;
Supervise Ticket Sales staff;
Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
Resolve customer complaints and issues related to ticket sales;
Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
Grade 12 or equivalent (Essential);
Travel Degree or Diploma (Advantageous);
Mi...