Fl
Posted:
March 03, 2026
Location:
ITheku, KwaZulu-Natali, South-Africa
Job Description
Description
- Assist passengers with ticket sales, bookings and flight changes;
- Handle issues such as delays, cancellations, and other operational challenges;
- Explain processes to customers and provide assistance where necessary;
- Supervise Ticket Sales staff;
- Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
- Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
- Resolve customer complaints and issues related to ticket sales;
- Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
- Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
- Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
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Submit your application for the Customer Service Supervisor position at FlySafair.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
ITheku, South-Africa
Posted:
March 03, 2026
Deadline:
April 12, 2026