Job Description
Mission Details
Key Responsibilities
Customer Intimacy
Serve as the primary point of contact for customer inquiries and concerns
Provide accurate product/service information and resolve issues efficiently
Lead annual customer satisfaction surveys and monitor action plans
Account & Order Management
Ensure timely and accurate order processing (within 24 hours of PO receipt)
Maintain an error rate of 0.10% in order entries
Collaborate with marketing on pricing, promos, and offers
Complaint & Returns Management
Resolve quality-related complaints within 30 days; non-quality within 60 days
Ensure all complaints are documented with signed Corrective Action Reports
Manage returns within 60–75 days and educate customers to minimize returns
Reporting & Analysis
Submit accurate monthly reports by the 5th working day
Escalate critical issues such as unresolved complaints over 30...
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