CUSTOMER SERVICE SUPERVISOR Job

Serve as the primary point of contact for customer inquiries and concerns

Provide accurate product/service information and resolve issues efficiently

Lead annual customer satisfaction surveys and monitor action plans

Account & Order Management

Ensure timely and accurate order processing (within 24 hours of PO receipt)

Maintain an error rate of ≤0.10% in order entries

Collaborate with marketing on pricing, promos, and offers

Complaint & Returns Management

Resolve quality-related complaints within 30 days; non-quality within 60 days

Ensure all complaints are documented with signed Corrective Action Reports

Manage returns within 60–75 days and educate customers to minimize returns

Reporting & Analysis

Submit accurate monthly reports by the 5th working day

Escalate critical issues such as unresolved complaints over 30 days

Process Improvement & Inquiry Management