Customer Service Supervisor

Thermo Fisher Scientific

Full time Lagunilla, Provincia de Guanacaste Supervisors of Office and Administrative Support Workers

Posted:

June 01, 2026

Location:

Lagunilla, Provincia de Guanacaste, Costa Rica

Job Description

                    :
Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
Ensure the success of daily team operations.
Solve complex customer needs and handle user problems by coordinating with other teams.
Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
Ensure Key Performance Metrics for Customer Services are met.
Support strategies to foster customer dedication and achieve high customer happiness scores.
Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
Lead key projects to support local and corporate initiatives.
Identify and implement improvement opportunities in systems, processes, and tools.
Coordinate the management of customer-related data within ERP systems.
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Job Overview

Job Type: Full time

Location: Lagunilla, Costa Rica

Posted: June 01, 2026

Deadline: July 11, 2026