Customer Service Supervisor

The Customer Service Supervisor will provide superior and efficient Order Management Services by efficiently managing information, documentation and product flow to meet both internal and external Customer needs while also assuming overall responsibility for the team they are accountable for.

How you’ll make an impact:

• Order management:
 

- Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order

- Based on customer request, checking the availability of the inventory

- Follow up with the customer and sales team

• Complaint handling related activities (Biokits, communicate with QA dept., FCA)

• Team Supervision - full responsibility of employee-related activities - recruiting, onboarding, training, performance review, coaching of employees. Establish directions & objectives for the team as well as individual objectives for its members.

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