Customer Service Supervisor

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

We are seeking a proactive and people-focused Team Leader to manage a group of Inbound and Outbound Customer Service Agents supporting global clinical trial operations. The Team Leader will be responsible for overseeing day-to-day performance, ensuring compliance with processes, and driving service excellence in a 24/7 environment. The ideal candidate is dual-skilled—capable of managing a team while also assisting with Workforce Management (WFM) tasks such as scheduling, staffing adjustments, and adherence monitoring. This balance ensures operational efficiency, proper coverage, and a seamless experience for our clients and clinical trial sites worldwide.

Key Responsibilities