Customer Service Supervisor

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

• Oversee daily operations, ensuring agent productivity and adherence to schedules
• Work with agents to provide real-time support and constructive feedback on performance
• Lead team meetings to share updates and reinforce training objectives
• Address escalated customer issues and manage emergency ticket handling when required
• Monitor customer interactions to maintain compliance with quality standards
• Track performance metrics, such as response and resolution times, to ensure efficiency
• Collaborate with other teams on projects aimed at improving su...