Customer Service Supervisor

The Supervisor is responsible for ensuring smooth operations and exceptional service delivery at the lost and found counter. The Supervisor possesses a thorough understanding of airport and airline operations and familiarity with lost and found procedures for baggage handling systems. He/she also acts as a service ambassador for the organization and lead the team to resolve customer service situations and regain passenger confidence. He/she works well in a multicultural environment and deals with customers from different backgrounds professionally. Furthermore, he/she possesses excellent communication, interpersonal, customer service and people management skills. He/she also serves as a mentor to team members and/or direct reports and is responsible for resolving conflicts, grievances and disputes among the team.

Duties and Responsibilities

• Prepare and manage the roster for the respective Customer Service Team, ensuring adequate coverage at all ...