Customer Service Supply Chain Specialist – LATAM

ROLE PURPOSE

Coordinates shipments and works to improve supply chain processes at Acrelec LATAM organization. Procures materials and manages order prices and quantities; receives shipments and organizes inventories; forecasts demand, responds to changes in demand, and resolves supply chain issues. Communicates and supports cross-functions, is a key contributor and the direct line of contact for customers during the sales order process. In this role, the mindset is detailed and analytical, continually assessing current practices to optimize the sales order process.

The core responsibilities are customer and inter-departmental interaction, entering database quotes, order accuracy, the collection of payment, order tracking, data administration and maintenance of portal reporting accounts. The Order Management Specialist is a driving force for operational excellence, and reports to the Sales Operations Manager.