Customer Service & Supply Planning Lead

This role will manage Customer Service & Supply planning for Partnership ANZ and China business which includes managing Customer service, Supply planning and NPDs.

Key Responsibilities:

Customer Service & Logistics

+ Manage complete Order to delivery cycle for Partnership ANZ & GC business

+ Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.

+ Manage order service levels KPIs

+ Track secondary sales and market inventory closely with BDMs and Distributors

+ Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.

+ Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.

+ MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate
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