Customer Service & Support Assistant

As a Customer & Support Assistant, you will collaborate to ensure the delivery of high-quality and efficient assistance to prospects and customers through various communication channels (phone, email, SMS, chat, …) both inbound and outbound.

You will respond promptly to inquiries provide accurate information, and support users in resolving issues with professionalism and care. Through your daily activities, you will contribute to a positive customer experience and to strengthening engagement with the institute.

Responsibilities

• Provide high-quality assistance and support to prospects and customers via inbound and outbound communication channels
• Respond promptly to inquiries, offering clear and accurate information
• Monitor and track activities to ensure timely follow-up and service continuity
• Manage and resolve requests or complaints outbound campaigns via phone calls, emails, and SMS
• Support administ...