Customer Service Support

Job Description:

We are seeking a dedicated Customer Support Specialist to join our team. In this

role, you will assist customers in troubleshooting, provide guidance on integration

processes, and ensure a smooth user experience.

Key Responsibilities:

• Respond to customer inquiries related to API functionality and usage.
• Diagnose and resolve technical issues reported by customers.
• Collaborate with the development team to address bugs and enhancements.
• Create and maintain documentation, FAQs, and troubleshooting guides.
• Provide training and support to customers on API best practices.
• Monitor API performance and report any anomalies.
• Gather feedback from users to inform product improvements.

Qualifications:

• Fluent in English and strong communication skills.
• Excellent problem solving.

Job Types: Full-time, Permanent

Benefits:

• P...