Customer Service Support

Customer Service Support

Project Based (3 Months)

Makati City

Regular Day shift

RESPONSIBILITY:

Focus on converting targeted migrated clients into active users by assisting them in activating their New BOB account and encouraging usage of the New BOB platform.

KEY TASKS AND INITIATIVES:

• Client Outreach
• Call targeted corporate clients.
• Explain the CMS migration and highlight the importance of activating their CMS accounts and using the New BOB platform.
• Activation Guidance
• Help clients locate the official Welcome Email containing: Organization ID, Login ID and Temporary password
• Guide them through the login process on the New BOB interface.
• Client Engagement

• Invite clients to:

• Attend activation webinars

• Watch tutorial videos on YouTube
• Support Scope
• Activation Assistance: Help clients resolve common login issues such ...