Customer Service Support Manager

China Mobile Hong Kong Co. Ltd.

Full-time Hong Kong, Hong Kong Island Information and Record Clerks

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong Island, Hong Kong

Job Description

Job Responsibilities: 

Responsible for planning and constructing the customer service support system, including collecting and organizing requirements, and coordinating with IT and online companies for system construction planning and implementation. 

Responsible for digitalizing customer service, managing smart customer service projects, promoting the digital transformation of customer service, empowering frontline staff, initiating self-service customer service pipeline projects, improving service marketing efficiency, and enhancing customer satisfaction. 

Coordinate the requirements for RPA, Big Data, IOP, platform, etc., and collaborate with the DI team for implementation. 

Manage the team, organize and coordinate team members to carry out project work and tasks.
Job Requirements: 
Minimum of 6 years of work experience in system development or project management related to the mobile communication indus...

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026