Customer Service Support

About the Company:

Our client is a leading provider of logistics, parcel delivery, and fulfilment services, supporting businesses and customers across domestic and international markets. They specialise in end-to-end supply chain solutions, including freight, warehousing, order fulfilment, and customer service, with a strong focus on delivering reliable and timely service.

About the Role:

The role will play a key role in managing customer enquiries and ensuring smooth service delivery. This position involves handling tickets in Zendesk, liaising with operational teams, and providing a professional and empathetic customer experience.

Key Responsibilities:

• Manage and respond to customer enquiries and tickets in Zendesk within agreed service levels.

• Support customers with parcel tracking, delivery updates, delays, and general service enquiries.

• Investigate delivery-related issues and liaise with internal operational tea...