Customer Service Support Specialist

Job Summary:
We are seeking a friendly, patient, and solutions-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, responsible for answering inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Process orders, returns, exchanges, and refunds as needed
• Maintain detailed and accurate customer records in company systems
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure satisfaction and resolution
• Meet or exceed customer service performance metrics and quality standards

Qualifications and Skills:

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