Customer Service Support Specialist

1. Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
2. Address members' enquiries effectively and maintain satisfactory quality of customer service
3. Make appropriate recommendations to meet customers' expectation
4. Escalate enquiries when necessary in line with internal guidelines
5. Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors
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