Customer Service Support Specialist

Sales Leopard
is hiring on behalf of our client, a fast-growing
eCommerce company in the home improvement space
, to recruit a
Customer Service Support Specialist
. This role is focused on handling
website-based customer inquiries
from a B2C audience — assisting shoppers with product questions, order updates, and resolution of service concerns through phone, chat, and email.

This is a
remote, full-time position
based in the
Philippines
, with training and oversight provided by the Sales Leopard operations team.

Key Responsibilities:

• Respond to live chat and email inquiries on the brand's website in a timely, helpful, and professional manner
• Assist customers with product selection, sizing, order status, and returns whether through phone, email, or chat
• Troubleshoot and escalate issues appropriately while maintaining a customer-first mindset
• Document all interactions clearly in the CRM/ticketing syst...