Customer Service

Why Join WNP?

• 5-day work week (44 hours, shift-based)
• Office within walking distance to Tampines MRT
• Immediate hiring – start work right away
• Opportunity to grow with leading smart home brands in Singapore
• Exposure to fast-growing e-commerce operations environment

Key Responsibilities

• Prepare and process sales orders, delivery orders, invoices and related documentation accurately
• Provide prompt, professional, and customer-oriented support via chat, email, and phone
• Ensure timely processing, coordination, and fulfillment of customer orders
• Liaise closely with internal departments (warehouse, repair, operations) to ensure smooth order and after-sales execution
• Handle inbound and outbound return, refund, and repair cases to ensure proper resolution and case closure
• Monitor response time to meet service level standards
• Resolve customer feedback and complain...