Customer Service Team Agent (SG - Digital Bank)

Job
Description:

1.
Answering incoming calls, responding to live chat inquiries, and
emails from customers related to digital banking products and
services professionally and courteously.

2.
Providing accurate information and resolving customer issues
related to digital banking products and
services.

3. Maintaining a high level of product
knowledge to effectively support customer need

4.
Ensuring timely and accurate documentation of all customer
interactions in the company's CRM system.

5. To
meet the Key Performance Indicator (KPI)
monthly.

6. Collaborating with cross-functional
teams to improve processes and customer
experience.

7. Demonstrating empathy and
understanding when dealing with customers.

8.
Assisting customers with online banking, mobile banking, and other
digital banking related inquiries.

9. Respond to
customer inquiries via email in a time...