Customer Service Team Lead at AlgaeCal

Lead the dedicated customer service team at AlgaeCal in Vancouver. As a Customer Service Team Lead, drive performance and improve customer satisfaction with your expertise and passion for coaching.

In this role, you will have over five years of customer service experience, including two years in management. Your knowledge of CRM systems like Talkdesk will be critical in developing strategies to enhance customer satisfaction and sales rates. Focus on training team members, identifying growth opportunities, and retaining top talent through exemplary leadership.

Key Responsibilities:
• Lead and inspire a dedicated customer service team
• Implement strategies to enhance CSAT and conversion rates
• Train team members on customer service and sales skills
• Identify growth opportunities and create actionable plans
• Attract and retain top talent through exemplary leadership

Requirements:
• Minimum five years in custome...