Customer Service Team Lead (Casino & Sportsbetting)

Customer Service Team Lead ( Casino & Sportsbetting)

Why this role

• First dedicated CS leadership hire. How support runs here will carry your fingerprints.
• Direct line to the C-suite and to the decisions that shape player experience.
• Clear progression path to Head of Customer Service or an equivalent senior role as the team scales.

Who might be suitable

• You are currently in a senior CS agent or CS lead role and want to fast-track into operational ownership
• Tooling-confident. You can answer queries, you know how the support stack is built, configured, and connected to player data.
• Startup-ready. You understand what it means to work in a startup environment: ambiguity, wearing multiple hats, shipping over perfecting, and owning outcomes.

What we're looking for