Customer Service Team Lead

**_POSITION SUMMARY:_**

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

**_ESSENTIAL FUNCTIONS:_**

+ Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
+ Provides daily direction to the associates within the department.
+ Prepares to-do / Task lists.
+ Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office.
+ Insures a pleasant and productive shopping experience for all customers.
+ Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selec...