Customer Service Team Lead: Drive CX & KPIs

Teleperformance is seeking a Team Lead in George Town, Malaysia, to manage a B2C customer service project. This role entails overseeing a team, ensuring service excellence, and achieving KPIs.

The ideal candidate should have a Bachelor's degree and 1-2 years of leadership experience, along with a strategic mindset and excellent problem-solving abilities. Responsibilities include managing performance, supporting escalations, and collaborating with various teams to enhance customer service delivery.