Customer Service Team Lead — Growth, Coaching & Flex Hours

A leading global outsourcing firm is seeking a skilled contact center manager to oversee daily operations and ensure KPIs are achieved. The role requires at least 2 years of leadership experience, strong communication skills, and an ability to develop performance reports. The candidate will be responsible for coaching team members and ensuring adherence to organizational guidelines. This position offers a structured work environment with rotational shifts and attractive compensation packages.
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