Customer service team lead

Position: Team Leader - Service
About Policybazaar:
As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandablefor every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providingtransparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
About the Job The Team Leader - Customer Service is responsible for overseeing the daily operations of a customer service team,ensuring the timely delivery of services according to SLAs, and maintaining high levels of both employee andcustomer satisfaction.
Roles and Responsibilities:
- Manage the seamless operations of the customer service team, ensuring timely SLA delivery and
consistently high levels of employee and customer satisfaction.
- Establish and nurture relationships with clients, ensuring effective communication and engagement.
- Oversee daily team operations, includin...