Customer Service Team Lead

Company Description
BTCM Consulting is a premier consulting firm specializing in services for the retail and convenience store industry. With a strong commitment to excellence, BTCM Consulting provides innovative solutions to help businesses succeed in a competitive marketplace. One of our key clients, Break Time Corner Market, operates a vast network of convenience stores, gas stations, and eateries, contributing to local communities while meeting customer needs. Our expertise ensures clients achieve operational efficiency, financial success, and asset safety.
Role Description
This is a full-time on-site role in Karachi for a Floor Supervisor (Night Shift). The Floor Supervisor will oversee and support nightly operations, ensuring optimal staff performance and adherence to company policies. Responsibilities include managing and training team members, maintaining excellent customer service standards, addressing customer inquiries, and monitoring sales performance to meet targe...