Customer Service Team Lead

Position- Customer Service Team Leader (Mandarin Speaker)

Support Location
: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang

Jaya)

Language- English and Mandarin

Working Hours:
1:30 PM – 10:30 PM Work Days: Sunday to Thursday (Off days: Friday &

Saturday)

Employment Type:
Full-Time

Key Responsibilities:

• Lead and motivate a team of Customer Service Executives

• Monitor daily team performance and service level metrics

• Conduct coaching, feedback sessions, and performance evaluations

• Handle escalations and ensure timely resolution of customer issues

• Liaise with internal departments to ensure operational efficiency

• Drive continuous improvement initiatives across the team

• Ensure adherence to company policies, compliance, and SOPs

Requirements:

• Minimum
2 years of experience in customer service/contact centr...