Customer Service Team Lead

Responsibilities:

1. Performance Management: Clearly define goals and expectations for team members, track their performance, and offer regular feedback for continuous improvement.

2. Training and Development: Conduct sessions and coaching to improve team members' skills, ensuring they can effectively handle customer inquiries.

3. Daily operation and arrangement: Organize daily tasks, assign them, and prioritize to efficiently resolve customer issues. Fulfill daily data and collect feedbacks.

4. Escalation Handling: Support team members in resolving complex customer problems and ensure all issues are addressed promptly.

5. Communication: Foster clear communication within the team and across departments, ensuring everyone is updated on policies and procedures for consistency.

Requirements:

1. Previous experience in a customer service role for at least 3 years, with demonstrated leadershi...