Customer Service Team Lead

As a Customer Service - Team Lead , you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues.
With strong de-escalation skills and a customer-centered mindset, you will maintain a high level of
professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Primary Duties and Responsibilities:
Provide team with support and be available to answer questions
Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.
Handle customer escalations through completion.
Prepare monthly reports.
Manage team schedule.
Deliver new hire and continuous training courses.
Perform additional duties as assigned.
Skills Required:
Strong organizat...