Customer Service Team Lead

TTI Latin America is in search of our next Customer Service Team Lead. This role is accountable to guarantee that remote Customer Service Team performs their functions in manner, time, with high quality, efficiently and effectively to allow the ISR team to meet/exceed budget goals (Sales/GP%). Maintain total customer satisfaction through excellent service with inputs from the Manager.

What our Customer Service Team Lead do:

• Effectively supervise and ensure the optimal operation of the Customer Service team members by holding them responsible for meeting management initiatives, expectations, discipline policies, provide ongoing instructions and implementing processes and procedures.
• Ability to lead, provide training and oversee day-to-day Customer Service team performance and workflow to guarantee exceeding the continuously evolving service expectations of the customer base, thereby enhancing the overall TTI customer experience.
• Particip...