Customer Service Team Lead

Role Overview

AlgaeCal is a fast‑growing company dedicated to ending the fear of bone loss. We are looking for a Customer Service Team Lead to drive top‑level customer success and empower a group of caring, high‑performing professionals.

Key Responsibilities

• Lead and develop the customer service team, ensuring outstanding service and consistent performance.
• Coach team members on customer‑service and sales skills to improve CSAT, conversion rates, and average order value.
• Analyze performance data, identify opportunities for improvement, and implement actionable plans.
• Recruit, retain, and grow the best talent into the team.
• Maintain a heart‑based culture, steering the team toward empathy and excellent customer experiences.

Qualifications

• 5+ years in a customer‑service environment.
• 2+ years of customer‑service management and proven results in team performance.
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