Customer Service - Team Lead

Mō tēnei tūranga mahi | About the role
We are seeking an experienced and people-focused Team Leader to lead our Customer Service Team in supporting the successful delivery of the 2026 General Election. This is an exciting opportunity to play a key leadership role in empowering New Zealanders to participate in our democratic process while ensuring the delivery of high-quality customer service.
The salary for this role starts at $68,660-$76,290 depending on relevant skills and experience of the candidate.
As Team Leader, you will be responsible for leading, motivating, and developing a team of Customer Support Officers to deliver outstanding service outcomes. You will create a positive and high-performing team culture, support continuous improvement, and ensure operational targets and quality standards are achieved.
You will thrive in this role if you are an approachable and resilient leader who enjoys developing people, solving problems, and driving results...