Customer Service Team Lead

**Title**:Customer Service Team Lead**Job Purpose**:The Customer Service Team Lead will provide an enhanced level of customer services and operational support.You will oversee and ensure daily operations are completed in timely manner & according to company's standards.
**Main Duties and Responsibilities**:- Overseeing daily Customer Services operations and monitoring level of service provided.
- Monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
- Advising customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
- Working with customers on daily basis with the aim of developing an excellent working relationship.
- Analysis of repetitive operational problems and development of possible service solutions.
- Advising customer latest booking times and documentation required.
- Booking shipments with use of Marken booking system.
- Supporti...