Customer Service Team Leader – 24/7 Global Support

A global BPO company seeks a proactive Customer Service Supervisor to manage a team of agents supporting clinical trial operations in the Philippines. The supervisor will oversee day-to-day performance, ensuring compliance and driving service excellence in a busy environment. Candidates should have 2–3 years in customer service and 1 year in a supervisory role, with strong leadership and communication skills essential. This role requires flexibility to assist with workforce management tasks as needed.
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