Customer Service Team Leader

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We’re hiring a Customer Service Team Lead to support a global client in the POS (point of sale) tech and delivery space. You’ll be responsible for leading a frontline team of 12–15 agents, ensuring they deliver consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.

This is a hands-on leadership role ideal for someone...