Customer Service Team Leader (Easysteel, Auckland)

Description

Fletcher Easy Steel is a renowned company in the steel industry, committed to providing high-quality products and exceptional service to our customers. We specialize in manufacturing and distributing steel products for construction, infrastructure, and engineering projects. With a strong reputation for reliability and innovation, we aim to be the preferred choice for our customers' steel needs.As the Customer Service Team Leader, you will play a critical role in managing and motivating a team of customer service representatives to deliver excellent service and build strong relationships with our customers. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring smooth workflow, and resolving any customer issues or escalations that may arise. Main responsibilities will include:

Leading and inspiring a small team (4-5) of customer service representatives to deliver outstanding servic...