Customer Service Team Leader

Customer Service Team Leader



**RESPONSIBILITIES**



Customer Service Team Leader is responsible for the day-to-day customer service operations for Travel Retail APAC unit, with primarily focus on order management-related tasks/queries for the assigned sub-region/customer group/key accounts. Besides maintaining a strong working relationship with our external customers/service providers, cross-functional teams and other internal stakeholders, Customer Service Team Leader will lead the performance review of customer service metrics/KPI, participate in business meetings and ad hoc projects, and be offered the opportunity to further develop his/her managerial skills through leading and coaching of a team of customer service professionals.



Your main focus:



+ Lead a team of 3 Customer Service Officers. Provide guidance, training, and support for the day-to-day customer service operations.

+ E2E Order Management...