Customer Service Team Leader

Our client, a renowned luxury brand, is seeking a Customer Service Team Leader to join their team. This is an excellent opportunity to be part of a prestigious organisation known for its supportive culture and positive working environment.

Location: Orchard (Near MRT)
Working Day: Mon - Fri

Salary : Salary Package includes AWS and VB

Job Responsibilities

• Mentor and oversee service advisors, support cross-department collaboration, and contribute to process improvement initiatives.Deliver exceptional, discreet, and personalised service to high-net-worth clients throughout the full service journey.
• Receive, process, and hand over serviced timepieces, ensuring accuracy in documentation, invoicing, and payment settlement.
• Prepare repair estimates where applicable, clearly explain costs and timelines, and obtain client approval to proceed.
• Communicate confidently and professionally with clients via email and in person, managin...