Customer Service Team Leader

Customer Service Team Leader
Queretaro, Mexiko | Marketing | Berufserfahrene | Unbefristet | February 12, ****-
- Job Description
- Role Summary
- Lead the Order Management & Customer Care team, ensuring effective coordination of processes and projects.
Provide support to Customer Service Specialists with administrative activities and oversee all responsibilities related to people management.
- Main Accountabilities
- Leading of the Order Management & Customer Care team, which supports various Order Processing related processes for different locations within MANN+HUMMEL
- Responsible for coordination of processes, projects, improvements, transitions, and tasks within the team
- Regular communication with internal departments (Local MP&L, Sales, etc.)
- Support the team with order processing, answering internal/ external customer question, etc.
- Responsibility for assigned Order Management & Customer Care processes:
- Manual order entr...