Customer Service Team Leader

The Role

As the Customer Service Team Leader, based in Wellington office, in Petone. Permanent full-time role. You will lead a sales‑driven team at the heart of the customer experience; balancing service excellence with strong commercial outcomes. The team will focus on sales capability, pitching, cross‑selling, and upselling, using data to influence and drive revenue growth. Flexible working arrangement with the option to work from home is available.

Principle Accountabilities

• Service excellence & compliance : Ensure all customer interactions meet KPIs, SLAs, and compliance standards, maintaining high service quality and accurate data management.
• Sales & customer growth : Drive revenue through proactive order management, upselling, cross‑selling, range optimisation, and execution of promotional initiatives.
• Leadership & team development : Recruit, coach, and lead a high‑performing team, providing clear d...