Customer Service Team Leader

The Role

As the Customer Service Team Leader, based in Wellington office, in Petone. Permanent full-time role. You will lead a sales-driven team at the heart of the customer experience; balancing service excellence with strong commercial outcomes. You’ll build a high-performing team with a clear focus on sales capability, pitching, cross-selling, and upselling, using data to influence and drive revenue growth. Flexible working arrangement and opportunity to work from home and a manager who brings and believes in work life balance for the team. 

You’ll work closely with customers, proactively identifying opportunities to grow accounts while ensuring smooth, efficient operations. Partnering with Trade Marketing, Operations, and cross-functional teams, you’ll continuously look for ways to strengthen customer engagement, optimise performance, and deliver better commercial results.

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