Customer Service Team Manager

This role does not offer Visa/Work Permit Sponsorship

Job Requirements

• College/University Degree
• Extensive experience in Customer Service/Tech Support role in a BPO/Shared Services and related industries
• Experience in actual people management in customer service set-up in a BPO/Shared Services and related industries. Must be an actual Team Lead/Manager and have direct reports and has great exposure with performance management and related tasks
• Experience in IT Service Management systems, such as Service Now, and Contact Center Solutions and related tools
• Experience working on North America accounts and shift is preferrable
• Experience with Healthcare account is an added plus but not required
• Must be willing to work on a fixed night shift schedule (M-F US Business Hours, 9pm/10pm/11pm start times)
• Hybr...