Customer Service Team Supervisor

Job Description

We seek a highly motivated, experienced Customer Service Team Supervisor / Sales Support to join our dynamic team at IFF. This dual role is based in Bomlitz . 

Under the responsibility of the Customer Service Manager Pharma EMEA / Business Manager, you will guide a team of four Customer Service Representatives towards achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. You’ll also strategize and implement initiatives to enhance team performance, productivity, and quality of work in the company. 

Part of the role will also be to manage a client portfolio as a Customer Service Representative if required. The role involves direct daily contact with customers and internal stakeholders, maintaining and improving the high level of customer service that IFF is proud of...