Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote

Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

What You Will Do In This Role

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problems using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US
• Track information and update cases
• Per...