Customer Service ( Telecommunication)

Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirement

• Must possess at least a SPM.
• Required language(s): English (able to converse in Mandarin will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Must be willing to work on rotational shifts and off day
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Must be willing to work in Ara Damansara, ...